Service Request Intake and On-Site Scheduling
Explain the general workflow from request submission to on-site communication, along with the basic information required.
When submitting a service request, include the device model, serial number, observed symptoms, and operating environment to reduce initial diagnosis time. For outages, specify your acceptable downtime window.
After acceptance, we will first conduct remote communication to determine if an on-site inspection is required. If a site visit is needed, both parties will confirm the schedule, personnel, and safety requirements, and complete entry procedures in accordance with site regulations.
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Select an executable plan for your operating conditions
Specify the workload type, runtime environment, and delivery node. We'll provide selection and configuration recommendations based on this information.
You may also contact us directly via phone or email with the device model and site details to facilitate follow-up communication.